Dealing with PSA lately has been a nightmare. Things had gotten better for a while after the ownership change but now it's as bad as it has ever has been.
I had sent this pin in raw, and when it came back preliminarily with the wrong 1910 date, I corrected it to 1909 on the site when given the chance -- to no avail. I was ignored. I then sent an email to try to get them to change it before it was slabbed -- ignored again. The pin came back slabbed with the wrong date. All PSA needed to do was check the dozens of 1909 Morton's Buster Brown Bread and 1910 Morton's Pennant Winner Bread pins it had already graded to quickly realize its mistake. No chance.
In additionally, I sent in 7 photos for authenticating and slabbing and two months later, without any updating of the order on the website, the order showed up at my house -- without the letter upgrades I paid for. I sent an email and got no response. $175 flushed down the toilet with them. They simply don't respond and are utterly and totally incompetent. 99% of my business is with SGC but sometimes you have no choice but to submit certain issues (or photos) to PSA. It's gotten to the point that I won't buy a raw card that I want slabbed if I know it has to go to PSA.