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Originally Posted by gunboat82
The good news:
My three-card order with a 1-2 Business Day estimated turnaround entered post-grading and I received a tracking number two days after SGC received the submission.
The bad news:
Two of the three cards were misidentified and mislabeled, even though I had correctly identified them on the submission form.
They identified my 1931 W502 card as a 1931 W-UNC, despite the fact that mine has "One Bagger" on the back and the 1931 W502 set is already in SGC's database.
They also identified my W511 unnumbered card as a "#71," even though mine has no number and is clearly different from the #71s that they've previously graded.
The worse news:
SGC support responded with this:
"Both cards did not meet the minimum size requirement for encapsulation so the population report itself will not be affected. I will have our Team correct these in the system to reflect appropriately for future reference. I do apologize for the inconvenience."
Putting aside the fact that W502 cards are probably misdesignated as "Hand Cut" in the first place, SGC's response was surprising because both cards were previously slabbed by PSA, the W502 is off-center but not trimmed, and SGC has previously assigned numeric grades to W511 cards with smaller measurements.
Now I'm wondering if the fact that SGC couldn't properly identify the cards in the first place impacted their decision to take the $500 and send them back raw. This makes me sad because I greatly prefer SGC slabs, but now I feel like I can't entrust them with my cards.
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Just following up on this with a response from SGC's support team, which doesn't do anything to restore my confidence:
Quote:
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Once the cards have been graded, that is when they move on to our Identification Team. Though these cards don't have the exact information, this would not have affected the grading of the cards themselves. Our Team will encapsulate these cards as authentic, and if they have a secondary designation of minimum size or altered, we will add this. With this submission, the option to encapsulate any altered cards was not selected, this covers any cards that do not meet the minimum requirements for a numeric grade. This is why these cards were not encapsulated and are being sent back as Raw.
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If I'm understanding correctly,
1) SGC sent my cards back raw because I didn't request that they be encapsulated even if "altered."
2) SGC considers the cards "altered," for slabbing purposes, whenever they don't meet SGC's minimum-size guidelines.
3) SGC didn't know which sets my cards actually came from, but they can somehow state with confidence that the cards would be too small even if the SGC graders had known what they were looking at.