The good news:
My three-card order with a 1-2 Business Day estimated turnaround entered post-grading and I received a tracking number two days after SGC received the submission.
The bad news:
Two of the three cards were misidentified and mislabeled, even though I had correctly identified them on the submission form.
They identified my 1931 W502 card as a 1931 W-UNC, despite the fact that mine has "One Bagger" on the back and the 1931 W502 set is already in SGC's database.
They also identified my W511 unnumbered card as a "#71," even though mine has no number and is clearly different from the #71s that they've previously graded.
The worse news:
SGC support responded with this:
Quote:
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Both cards did not meet the minimum size requirement for encapsulation so the population report itself will not be affected. I will have our Team correct these in the system to reflect appropriately for future reference. I do apologize for the inconvenience.
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Putting aside the fact that W502 cards are probably misdesignated as "Hand Cut" in the first place, SGC's response was surprising because both cards were previously slabbed by PSA, the W502 is off-center but not trimmed, and SGC has previously assigned numeric grades to W511 cards with smaller measurements.
Now I'm wondering if the fact that SGC couldn't properly identify the cards in the first place impacted their decision to take the $500 and send them back raw. This makes me sad because I greatly prefer SGC slabs, but now I feel like I can't entrust them with my cards.
