I called my auto insurance company today. After about 10 minutes of speaking with the automated system, I was finally able to talk to a human. I gave that person my name, SSN, password, and phone #. All were correct, but my phone # was my old #, and she needed to send me a code via text message. Since I did not have my old phone to send a code, their system would not allow me to make a transaction. So I wasted 20 minutes. Had to go on line, enter the system, and update my phone#. That took another 10 minutes. So it took 30 minutes just to access the system before I could even begin a new auto policy. Then I spent another 20 minutes to actually add the policy. 50 minutes!
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