No shock to hear PSA acting in an unfair manner. I still prefer to buy PSA cards but hate submitting to them. Its awful. If it were me, I would call and say I submitted using the information from your website which accepted minimum grades on crossovers. Since you no longer accept minimum grades on crossovers and changed the rules after I submitted you need to send the card back insured at no cost to me. Their request for shipping fees due to their rule change is highly unethical and I would think they would cave to your request.
Does their site still allow submittals with minimum grades on crossovers, or did they at least fix the false information?
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