Thanks, CardPadre. You’re absolutely right. PSA’s webpage and online application form clearly state that Minimum Grades will be honored for Crossovers.
Nevertheless, this is what I received this morning from PSA’s Customer Service:
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…I am contacting you on the behalf of the Customer Request Center Problem Order Team here at PSA.
Your order was brought to my attention for the following:
As part of the continued effort to streamline operations and process orders faster, PSA has removed the minimum grade option from the submission process.
We can process this order without the minimum grade, or we can send it back unprocessed with a $ 49.99 return shipping fee.
Please see under “Frequently Asked Questions” section on this link for the full update:
https://www.psacard.com/support/faq
Please let me know how you would like to proceed.
PLEASE NOTE: If we do not receive a response by 8/12 we will be returning your order to you unprocessed and a shipping fee of $49.99 will be charged. However, we will attempt to contact you again before this date . Please respond and we will be happy to get your order to move forward.