When I interviewed with SGC some time ago for a management position this is one of the many items I brought up to them. As someone who used them regularly I was surprised at their reactions to the question of "What suggestions would I make or what would I do if given the authority?"
I think they failed to realize the importance of the POP reports and registry at the time. Several of my answers were met with laughter from the group. Since I knew I wasn't getting the job at that point - I told them that if they failed to "keep up" PSA would end up buying them out in 5 or 6 years....that was met with a great deal of laughter. We all know how that turned out. I still think today that had they made some critical decisions not long ago they would have been much closer to PSA in several areas. Just my two cents.
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