[Brian Van Horn]

Steve,

Same issue here when I first submitted over a month ago. No evaluations on the five items in the current matter and I only submitted with this item with humor including a "LOL".

I knew it wasn't King Kelly. Still, that may have started things, but it doesn't justify the agent remaining anonymous and not giving an evaluation of the other items.

Now, to counterbalance him, on Monday and yesterday I spoke over the phone with a Catela Ware who was fantastic at her job and e-mailed the department both days on my behalf.