Quote:
Originally Posted by Kco
It truly depends on each individual situation, when our business is the one that made the mistake, its immediate replacement (if available) or full refund at customers choice along with a credit toward a future transaction. If the situation is not solvable by standard means, we work with the customer to get to a satisfactory resolution to the best of our ability.
If we cannot get to a satisfactory resolution where the customer is unreasonable, threatening or abusive, we "break up" with that customer, deactivate their account and ban future accounts linked to them. While not often and not our goal, the reality is you will never make everyone happy and that's just a part of business.
|
This is generally how we approach our business.
At the same time, as was also suggested, for a customer that consistently demands more, the price for our services rise commensurately. Either they stick around and pay the higher price to get the level of service they need, or they move on and become someone else’s problem. Naturally this only works in a business where prices can be modified for each customer.