Quote:
Originally Posted by bnorth
Always curious how other businesses handle horrible customers. Would love to hear from other business owners.
I owned a construction company. In construction if you are a horrible customer your name will be added to a list that we share with other construction companies. Once on that list you will pay a LOT more than anyone else for the exact same work. It is a tax we add for being "hard" to deal with.
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It truly depends on each individual situation, when our business is the one that made the mistake, its immediate replacement (if available) or full refund at customers choice along with a credit toward a future transaction. If the situation is not solvable by standard means, we work with the customer to get to a satisfactory resolution to the best of our ability.
If we cannot get to a satisfactory resolution where the customer is unreasonable, threatening or abusive, we "break up" with that customer, deactivate their account and ban future accounts linked to them. While not often and not our goal, the reality is you will never make everyone happy and that's just a part of business.