Quote:
Originally Posted by babraham
The full quote is actually "the customer is always right, in matters of taste."
And...heck no. It's gotten so much worse since Covid too. Customers are more rude, eager to yell, and even threaten violence. The vast majority are still good...but the "bad customers" are much much worse than even just five years ago. I invite anyone that believes "the customer is always right" to work a week at my retail store and see how quickly their mind changes. 
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This, customers are in fact quite often rude, abusive, threatening and generally think they can just get whatever they want with zero courtesy in a LOT of interactions.