Quote:
Originally Posted by Aaron Seefeldt
So I take it the last couple of guys to post don’t believe “the customer is always right”?
The 2 companies mentioned by John (Yoda) would rather turn their backs on a well established collector who has been buying rare vintage baseball items for at least the 30 years I’ve known him instead of finding a mutually satisfactory solution. Hmmmmm, not a great way to grow their companies. I’m glad I don’t have stock in them.
I’ve been a business man since I was a business kid. Even as a youngster I knew that “the customer is always right” - even when they’re wrong - they’re still right!
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As a business owner and someone who also works in e-commerce and has direct lines into customer service, the customer is more often wrong than right. Spending money somewhere doesn't entitle the customer to carte blanche toward a business or individual. OP even admitted he made several mistakes with who/what/where and was flipping out about a refund but didn't even check his account. Sorry but no, customers aren't alway's right and quite frankly are often wrong or misinformed. It's a lose lose for a business to fight back.