[Leon]

+1 well put

Originally Posted by savedfrommyspokes

For me, this is simple. If I err, the customer is always right. If the customer errs, they are not wrong, but human. However, if a customer's single err evolves into a pattern of disruptive errs, I cease doing business with them. Dealing with a pattern of un-desirable behavior is time consuming and counterproductive. I feel that I am better able to use that time to grow my business versus dealing with that type of behavior. And am I worried about this type of person bad-mouthing my business....no, because if they behave this way towards me, they likely won't know too many people who will listen to them anyway.

Life is too short for tolerating un-desirable behavior.

Bottom line, a customer is NOT always right.