A buyer or a seller is not automatically correct by virtue of simply existing, as should be obvious to any rational person.
A buyer who makes public false statements and claims about a business and sends them hostile and insulting emails will be seen by most businesses as not worth dealing with. It's a loss for the business, and it's improper for them to make their employees put up with it.
The buyer and the seller have equal obligations to conduct themselves in a vaguely proper way.
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