[BillyCoxDodgers3B]

Neither the businessman or the customer are always right. It's a ridiculous slogan that holds no place if you wish to be logical.

The businessman should strive to work with the customer towards the most satisfactory outcome for both parties. Sometimes this is just impossible, and one has to weigh if it makes any sense to spend more time on a situation/customer/business. Strange/difficult personalities will occasionaly rear their heads. I don't blame any businessperson for throwing in the towel and moving on to the next task when faced with that. Personally, I've never needed a sale so badly that I'll tolerate dealing with an obstinate customer. No, thanks.