Quote:
Originally Posted by Aaron Seefeldt
So I take it the last couple of guys to post don’t believe “the customer is always right”?
The 2 companies mentioned by John (Yoda) would rather turn their backs on a well established collector who has been buying rare vintage baseball items for at least the 30 years I’ve known him instead of finding a mutually satisfactory solution. Hmmmmm, not a great way to grow their companies. I’m glad I don’t have stock in them.
I’ve been a business man since I was a business kid. Even as a youngster I knew that “the customer is always right” - even when they’re wrong - they’re still right!
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Unfortunately much of the world -- be it businesses or professionals -- doesn't seem to work this way any more. Customer service is frequently poor to non-existent, and even doctors frequently don't respond to calls or messages.