Quote:
Originally Posted by packs
The item never made it to me but showed up as "delivered" in the postal system. However, this item did not carry any kind of signature confirmation and there was no way to prove delivery other than a person marked it as delivered.
The AH refused to refund me because "it was delivered" and when I asked them why THEY didn't purchase signature confirmation, they said it was because the item wasn't high value enough and effectively made it MY problem.
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This happened to me a few years back on eBay, I think on like a $150 card. I used to get stuff delivered at my mailroom at work, never had a problem in years until this one, probably on hundreds of packages that went off without a hitch. It got scanned “delivered”, but when I went to pick it up, the mailroom guys didn’t have it. Between the carrier and mailroom guys, I’m about 90% sure someone saw an opportunity guessing what it was and just pocketed my item. There was no sig confirmation, but a postal person tried to get me a GPS location on the scan, which I was eventually told sorry - the loading dock concrete there means they couldn’t get a GPS location. Uh huh. Never had stuff mailed to work again after that.
To my surprise, even though it showed delivered, eBay DID stand up for me and refunded me anyway. I’m guessing they would not do that repetitively, but it was nice to just be taken care of that way after I opened a case, with really not many questions asked.
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