Quote:
Originally Posted by swarmee
I believe during COVID and the compounding of delivery issues because of the cargo ship stuck in the Suez Canal, PSA had an issue getting many of their oddball sized slabs, so rather than delay delivery of the orders (something that also makes people angry), they used what they had on hand and sent them out the door.
There could also be the issue that some postcards or items are slightly oversized and would not fit in the regular slabs for their issue. I got a 1952 Topps card back in a tallboy because the card was oversized.
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The T201 encapsulation pre-dated covid. This looks more like a QA/AC control issue. At least this shows consistency in all their departments.
Grading is subjective and completed by different graders that have different interpretations of the grading criteria.
Encapsulation is completed by packers with no obvious encapsulation guidelines. However since the majority of cards fit into readily available cases, they don't screw it up too often.
Management has no clue or doesn't care about the voice of the customer that is asking for faster turn around times and a better consistency in the output of their product (grading, encapsulation, return shipping time).
Executive management doesn't care because they're are enough people out there to continually feed their bottom line and these people will gladly do so even though it pisses them off.
It's a good thing that nobody gets "preferential treatment" else this whole grading thing could be a total sham.
I do agree with one thing, that covid mess probably did disrupt their supply line of cases and could have led to issues in delivery times, but I don't recall hearing or reading that anywhere. It makes you wonder if PSA would rather not mention that because that might result in less submissions (company income) because people would have stopped sending in cards for grading.