I'm not an auto expert nor do I have any similar experience to draw upon, but I'm kind of shocked at what they are asking. If I understand correctly their position is that because they screwed up in issuing a letter of authenticity, which presumably at least partially induced you to purchase the item, they can now unilaterally decide to keep your item (based on what? its still your item) and they also get to unilaterally decide the terms of compensation to you, which is not money but store credit whether you want it or not??
That just seems ridiculously unfair to me....
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