Hey John, Jim Hoskins here. The same thing happened to me last year. I looked up a card that I have had for several years, a 1948 Bowman Braun rookie that was graded in 2002 as a 6.5. I couldn't find the serial number any where in the Beckett data base. I contacted Beckett and they told me that back when they redesigned their data base a lot of serial numbers were deleted, messed up, etc., in the transfer. I was told that I could send it back for no charge, but they would regrade the card when it went into the new slab. I told them I didn't want the card regraded, just the corrected serial number. Below is the email I received from them.
Hello,
Please use the form attached for the card that needs to be assigned a new serial no.
Thanks,
Jay Ryan Donayre
Beckett Grading Services
jdonayre@beckett.com
972-448-9188
2700 Summit Ave, Ste 100
Plano, TX 75074
beckett.com
There was form attached to the email for submission.
Of course, I knew they were going to regrade it regardless of what I said. I elected not to resubmit the card.
I haven't done business with Beckett since and probably won't in the future. I also thought, how crappy is that. I just was the correct serial number.