Hi Powell
It was nice getting to meet you on the phone call we had. You seem like a passionate collector who loves the hobby. Much the same as most on this forum.
I think this incident is awful, but is a human error. They happen. I am sure Heritage has a lot to consider. As I said on the phone, if it were my company, I would consult with the consignor, and I would be running the auction lot(s) again. And as I had mentioned, it is debatable to start the lot(s) over from scratch or where they left off. If it picked up where it left off at least 3 bidders are already known (if not more). A redo sounds like the best way to do it to me.
I would say -
We made a mistake and the s/w didn't work as intended. After consulting with the consignor we are redoing the lot(s). We apologize for any inconvenience.
Heritage is a great Net54 partner and I think Chris (hi Chris) and team do a great job. I will continue bidding and consigning with them.
I hope it all gets worked out as best as possible.
Quote:
Originally Posted by Powell
They will refund my money. I’m hopeful they will restart the auction at the point the set lot closed. Otherwise, my binding on the set lot was illusory. It was impossible to win. That’s the antithesis of an auction.
I thank Leon for his warm and supportive call.
I thank everyone on this board most of whom agreed with me. I respect the ones who disagree with me too except the one who called me a “sore loser” as that was uncalled for.
It’s not looking good but “it’s not over until the far left sings.”. Heritage can still make this a fair competition. I’m hopeful the will.
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