I believe that Heritage is the biggest auction house in the world by volume, so their reputation is of paramount importance and a mess up such as this might frighten their huge customer base. I don't know how this is going to play out but a public apology would be a good start.
My buddy Aaron mentioned that he has already been invoiced for the beautiful Baker. If he pays immediately then a contract has been made with an offer and acceptance then fulfilled and he legally owns the card. Any court would agree.
Powell is quite obviously a large and valued customer of Heritage and has a valid case to claim all the lots. Heritage cannot dismiss his claim with crying "software glitch". Heritage is a legally incorporated company with shareholders, officers etc. not a computer.
No matter how this all shakes out but the bluebird of unhappiness is going to land on someone.
Finally, I always thought that this AH gimmick of single lots versus total aggregate was just a way to entice bidders to open their wallets a bit more than they normally might.
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