lost
The package was insured, thankfully.
I will escalate on Monday, of that you can be sure.
It's crappy that a card may have been lost, but what really gets my goat is the endless litany of excuses for incompetence and, possibly, dishonesty. I don't abide by that, and even though it amounts to extra aggravation, hopefully, escalating will help prevent it from happening again, to me or others. Unlikely, I know, but for me it's just as much about the principle as the card.
Thanks again, everyone--very helpful
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