Sorry to hear about this. It's a terrible situation and it's tough to imagine how this would have happened given the extensive tracking that is done these days by shippers.
We lost a family heirloom (my mom's engagement ring) when it was sent from one jeweler to another to modify it into a necklace. Since it was sent by the jeweler (not using your shipper though) rather than us, the jeweler that sent it had to file the claim, and she reported it to the police that were in the city of the hub in which our package was compromised. She also called all pawn shops in the city to put them on alert, but the thinking is that when it comes to jewelry, it was probably out of the city by that time.
It's crazy that someone tried to deliver a compromised package without reporting it as having been compromised. It's also crazy but not surprising that shippers don't even want to expend effort to figure out what really happened. True, they sometimes do internal searches. But in our case, the claim filed by the jeweler was closed within a week, although we know that the theft likely occurred in the hub facility itself, which should have video monitors covering every square inch of the facility.
Good luck with your claim and search.
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