Quote:
Originally Posted by EddiesDryGoods
Good Morning,
I recently sold an Ed Walsh T206 on Ebay. It was in an SGC holder and graded Authentic.
Upon selling, I was forced to send the card to the Ebay authenticator which was annoying as the buyer was fine in receiving the card directly and it creates a hold on my receiving the $300 payment.
Two days ago, I heard from the authenticator that the card was rejected b/c it did not match the description on the auction. Both the buyer and I were is disbelief as the card is in graded SGC holder. I was notified the buyer would be getting a refund and the card would be sent back to me. While this is quite annoying, I could live with it and the buyer seemed interested in buying the card directly from me once I got it back.
So, out of curiosity, I called Ebay yesterday asking what exactly didn't match the description. After waiting many minutes for an answer, they got back on the line and stated that the authenticator said the package did not contain anything. When I expressed my astonishment, the rep said they will "try to get more details" and they should be in touch in a few days. He suggested I speak with the postal service but the tracking indicates it was delivered. He was very casual about the whole thing and I indicated my total disappointment with the authentication service and questioned if someone there might have stolen the card.
I did not take out USPS insurance but don't think that matters anyway since the package was delivered. I am now out $300 and am wondering what recourse I have?? It does not seem at all fair that I am liable for something that was stolen or has gone missing while at the authenticator. Thoughts appreciated!
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Hopefully the information you received from the customer service rep is incorrect and the card is actually being returned to you. The majority of eBay reps are not well-versed on the authentication process, so the rep may have read a code or detail wrong about the transaction and relayed incorrect info to you.
Your eBay listing did not state that the card was "graded" in the item specifics - therefore it would have been routed to CSG for raw card authentication. And it would have been rejected there since it is not a raw card.
You said that the initial email you received from eBay stated that the card was being returned to you, so if that is the case, the tracking on the transaction page will have updated tracking showing a package leaving the authentication location and on it's way back to you.
Ebay sends out a different email for packages that arrive empty and/or damaged to the authentication centers. Those emails do not state that the item is being returned to you.