Quote:
Originally Posted by x2drich2000
Seems pretty straight forward. Card was sent as required to the authenticity guarantee, authenticity guarantee received the card, buyer didn't like it/get it and filed a case. Since you did everything right in shipping, Ebay refunded the buyer out of their own pocket and you weren't impacted other than being kept in the loop of what was happening. Sounds like Ebay actually did everything right as expected.
I had a similar thing happen a couple weeks ago, however, Ebay wanted me to show proof they received the card after they had already authenticated it.  |
Richard,
Thank you for the response, but you can't have a card verified as being in PSA's possession last night and then not. So, we went from the original operator stating the card was lost to the specialist verifying the card was in possession of PSA and then the refund. The only thing that tells me this is possible is that the original operator put in a lost card notice to the customer during or after my call to her and the specialist. Ah, nothing like a smooth operation and the potential for someone to profit off the card.
