I had something like this happen with eBay also. I sold a really nice Quaker Oats babe ruth picture on eBay. (There was a little written about it before on here)
I was told it needed to be sent to psa for eBay’s authentication program. Begrudgingly I sent it to them instead of the winning bidder. It seemed stupid at the time to mail it to them since I had just got it back a couple months prior. So the buyer paid and I mailed it back to psa. After a few weeks I wrote to the buyer and asked if it had been sent to him from eBay’s authenticator., because it showed it still being looked at. He said he hadn’t heard anything from them yet. I gave him a lot of credit at the time, because even as the seller my patients was long gone with the amount of time that passed. Finally after almost close to 2 months the buyer opened the claim with eBay and they froze my account as well. I wasn’t happy about it but wasn’t worried because I had all the proof I mailed it. In the end I got what the buyer bid on it and he got a refund from eBay. As a collector I was bummed for the buyer cause I know he wanted the picture and not his refund.
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