[Snapolit1]

I'm not a huge fan of the "customer is always right" canard. . . . having had public facing jobs in my life. . . . .and the customer isn't always right . . . sometimes he's totally out of line obnoxious dick . . . . but this interaction sounds like the business owner just assumed from the git go that this guy was full of it or misinformed. Sort of a weird tact to take.





QUOTE=Lorewalker;2296994]I get the frustration of the OP but I must be missing something because I am not seeing what exactly he has done wrong or how he was rude, condescending, irresponsible, etc etc, other than the OP assertions that he was.

I consider Mile High a pretty big operation and the fact that the owner has handed out his cellphone means he is pretty accessible. When things are not resolved to our satisfaction it is annoying but sometimes we need to place ourselves in other peoples' shoes to gain the proper perspective. Brian might be the owner of the company but I am confident a business of his size has people there more qualified to handle payment status of invoices, no?

And finally, I have done wires in the past and they have bounced back a week later because some minor thing was wrong on the wire instructions. Wondering if the OP has verified with his bank that the wire went through. Maybe the wire was initiated and it truly was not received by the Mile High.[/QUOTE]