From an online article.
An apology must convey a sense of recognition to the aggrieved. The apology issuer should correctly state what they have done wrong and connect that to the experience of the aggrieved.
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Net 54-- the discussion board where people resent discussions. 
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at
https://www.jamesspaethartwork.com/
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