I had a similar situation with my latest sub, where one of my cards came back with a large crease on the back that was not there when subbed. The card was shipped securely, so confident it did t happen during the shipping process.
I emailed and got a response back immediately from Brent to send pics and order #, which I promptly sent and now a week later no response.
My original email was just asking to address with the grader so this doesn't happen in the future no refund etc., just accountability, so just wanted a follow up. Accidents happen and since the crease can't be taken back, just a friendly reminder to the grader to be more careful is all I wanted.
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