It is true that some companies, privately owned primarily, may not desire to be the biggest company out there. There are still some companies that just want to make a decent living for themselves and their employees. Just guessing that demand at the time necessitated SGC to hire more employees to keep up with demand when PSA and BGS suspended their services. When the flood gates opened again, customers started submitting back to the companies that failed them previously. Hence, SGC I'm guessing wanted to maintain their upscaled work force but is struggling because customers went back to their "old girlfriend". New hires and proper training costs money, lots of money. It would be a hard blow to turn around and lay off those new hires that came aboard with the expectation they would be there for the long term.
We must ask our self at what point is it "not ok" to tolerate backlog, poor customer service, etc. etc. etc. It's not ok when you are awaiting the return of a treasure that has been out of your possession for months and see where the same company is touting submissions of 1B new submissions for the month.
I watched the SGC video. It pained me to watch it, as all my experiences with SGC have been positive. I can't say as much for BGS and for sure PSA. However, I turned around and submitted a couple of bulk submissions to PSA because of the lowered pricing, and yes, I paid the membership fee in order to do so. My little submissions won't create change if I don't submit them to PSA. However, they may have a small impact on SGC, with whom I have been very happy with.
There are cases, photos for example and sealed pack certification, where I have no other options. Not the case with cards. I have options. The main question I need to ask myself is, if I submitted them to SGC when I had no other options, and was happy with the price and service, why would I go back to a company that basically closed the door on me.
Does anyone else feel the same or is it just me?
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