Though you can't get the money back through Zelle, have you at least tried asking them for the contact info, address, etc., of the person you sent the money to? Since Zelle is a bank-to-bank transfer, the party had to open an account with some bank and give them the necessary info to open it. And if they refuse, ask them if it is better for you to contact local police or federal authorities (assuming the money crossed state lines) so they know they will be contacted by the authorities if they refuse to be cooperate with you, and then do follow up and actually contact and report the fraud/theft to the appropriate authorities.
You might get lucky and actually be able to get some real info on the person that did this to you, and likely others. But don't hold your breath. It is sickening given our modern society and modern technology how easy it is for people to open accounts using fake or stolen info, and is a testament to how lazy businesses truly are in allowing criminals to so easily open such fake accounts. The complicity of businesses in making it so easy for someone to get ripped off is appalling, and they should be held to account for such reckless aiding and abetting. Sadly, they are not though.
Sorry to hear you got taken.
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