[LEHR]

On 09/22 I sent four previously authenticated photos to PSA/DNA's Woodbridge, NJ office to be slabbed. I value the photos at at least $2k even though I'd never sell them for that amount.
USPS tracking shows the package was delivered on 09/26 but the PSA site says the package has never been received. Even with the 3-5 day wait PSA says it usually takes for tracking/packages to show up on their site the package should have at least shown as received in PSA's possession no later than 10/01.
It's now 10/11 and I've spent the last day and a half trying to get a live person on the phone or a response to a direct email from either PSA or the USPS.
I could care less how long it takes to log the order or slab the photos, but at this point I'm thinking they were potentially delivered to the wrong address, which I can't confirm, because I can't get anyone on the phone.

Has anyone else had issues like this with packages not showing as received?