Originally Posted by kengoldin
David
First off let me apologize on behalf of goldin co for your issues.
Please note that Leon texting me yesterday was not the prompting to get this resolved, I merely informed him that finance was already working on it .
While there is no excuse for a payment issue taking this long, there is an explanation.
Goldin has been aggressively pushing Consignors to link their bank account to their consignor account, this way when Auctions close, we can simply send an ACH directly to their bank account, which eliminates the need for paper checks, and is a much much faster method of payment . With the volume of business we do, over 100,000 transactions a year at this point, it is far more efficient to electronically process all payments and a much more efficient way for Consignors to get paid. In David’s case, he did not sign up for ACH.
The item in question closed for bidding on June 5. Admittedly in this case the buyer was very slow to pay which delayed payment, and payment by check then was slower than an ACH would have been. A check was sent July 29th to David. What David has not mentioned is he lives in Canada, and moved between the time he consigned his lot to goldin and when it was sold, therefore the address on the consignment contract and the address the check was mailed to, is different than where he is currently living. David has informed steve Lucas , his CD , that he moved August 8th, and had informed CS of this move. I am disappointed CS did not get this info to finance so payment address could have been updated, but that is for an internal discussion at goldin. Once again, I hate snail mail, and I assume to Canada from USA it is much worse, and this is why we have been aggressively pushing to process all payments electronically so Consignors get paid immediately and we do not use the us mail system.
When goldin re opens on Tuesday. The old check will be cancelled and a new check will be FedEx to his new address we now have.
Again, I am sorry for the delay and the miscommunication from CS. The lot was sold and paid for, and payment was sent, unfortunately to an old address. Irrespective, the payment will be reissued and FedEx Tuesday.
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