If you go to seller help in Ebay and chat with an agent, they can help you. Typically because you have done everything right--went through their shipping and have that tracking, they will not make you provide a refund, but the buyer can open a case with them and often eBay will provide a refund to the buyer--but that ends up being between the buyer and Ebay. I would just have the order # and the tracking number and do the online chat. This has happened a few times and I have never had to personally refund the person.
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