Quote:
Originally Posted by philliesfan
I Hope someone can help. I sold an item on ebay and as of today the item has not arrived and the tracking says in transit with an estimated delivery date of 08/14/22. Today is 08/25/22. This is an item under $20.00 so ebay standard envelope was used for shipping which includes insurance. The customer did file an item not received as they should.
I went to the Post Office and they said the tracking number provided was not their tracking number. How can that be? Is this envelope insured by the Post Office or does ebay self insure those items with the standard envelope?
What happens if the envelope is received after I send a refund and the customer refuses to reimburse me? They would have the card and the refund.
This is the first time this has happened and any help is greatly appreciated.
Thanks,
Bob
|
It was likely delivered but not scanned. It is tracked through the USPS but primarily only when received and when delivered. Unfortunately, they often fail to scan it as delivered. I have had many that never showed delivered but I never had a buyer claim they did not receive it. Clearly, they are receiving them whether scanned as delivered or not. Is your buyer claiming they did not get the item or are you just assuming based on the tracking that they did not receive it? If they checked the tracking # and saw it did not show delivered, they can always claim they never got it even if they did if they are a crook. So far I have not had any crooks and probably 40 items never showed delivered but not one claim of not receiving item.