[mrreality68]

Glad they changed it
but in part some of these AH's maybe growing faster than their infrastructure and experienced staffing can handle.
As new money comes into collectables and more items are hitting the auctions the AH's are getting to much volume that they cannot effectively handle. So if their staffing is not enough (or not trained enough) and/or if their systems and processes in place cannot handle it(the intake of items, the categorizing and describing the items, the posting, the selling, the shipping etc) then their resources are stretched and sadly things falter as a result.