Notwithstanding the respective issues and foibles of the various players (PSA, Heritage, and PWCC), this sounds like a case of buyer's remorse. According to what I have read: (i) This guy (government worker) buys the card from a Heritage auction for $93k, pays and directs Heritage to send the card to the PWCC Vault, (ii) PWCC receives the card and emails the guy high resolution scans that shows things he does not like, (iii) he demands that Heritage takes the card back and directs PWCC to send to Heritage, which they do, (iv) Heritage says its a PSA 9, as advertised, and to take the matter up with PSA under their grade guaranty, (v) Heritage sends the package back to PWCC unopened, and somewhere along the line the (insured) package was lost and later found, (vi) the card is back in the PWCC Vault, Heritage will not return the money and maintains they sold a PSA 9 Mays, end of story, and to go back to PSA, and the owner is an upset baby who has now talked to the Texas AG and gotten the press involved.
It appears the only one who did anything wrong here is the buyer, who is unhappy he bought an over-graded card.
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