If PSA initiated the conversation, then they knew enough about the card to find it's owner even if the cert / flip was "invalid". To me this suggests any value loss would be something they need to pay our under the guarantee.
At least that's how I see it. I'm sure PSA would have myriad ways to see it differently in a way that would not benefit the owner of the card.
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Prewar Cubs. Postwar stars & HOF'ers. Currently working on 1956, '63 and '72 Topps complete sets.
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