The graded cards that I purchase usually have bubble wrap around the slab, and are sandwiched between two hard cardboard pieces. This method has never caused me any issues - either as a buyer or seller.
That damage is extensive. There was significant force. The force may have even damaged a card packaged in the method I described, which I find sufficient. It’s not reasonable for a seller to package an item in such a way that it would survive a forklift driving over it or a pallet falling on it.
I wasn’t there and haven’t seen the packaging so don’t know if the seller should’ve done more. Terrible situation.
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