I appreciate all the advice that you guys have given me both on the board and privately.
I pretty much got my store back to what it was before the scum came in and compromised my account.
Here is the summary on how each company dealt with my issues.
Paypal recovered the $1,500 that was withdrawn from the account. My account is still limited but I don't care because I really don't use it anymore. Tried calling them when my password was changed a second time but spent 45 minutes on hold without being able to speak to a human being. So, I hung up.
eBay failed miserably in this situation. They closed my store and deleted all my items without warning. When I asked why they did this I was told that it was for security reasons. I asked if they had a backup so that they could retrieve my items. They said no. Also, told me that I would need to recreate the store from scratch. I asked them what about the 300 store categories that I have created. They said that I would need to recreate each one. That was false because store categories were left untouched.
eBay also deleted 19 orders that were pending payment. These orders were from items that were won prior to the hacking. I asked them why did they delete it. Their answer, I don't know. For 3 days, 3 different eBay dummies told me that they would restore the items and it would be back in 24 hours. Each day, I checked it was not restored. Each time I was told the same thing. Finally, spoke to someone who spoke English on the last day who said that she would research it and call me back. Never called back!
Tonight, I have to tell the winners of each one of these items that their winning items have been cancelled by eBay. I would offer them the cards outside of eBay, but eBay would add a defect to my account if caught. That they are good at doing.
Finally, Xfiniity failed miserably also. Each time, my account was updated by the hacker, they said that they would escalate it and have someone call me back. Not one call back. Finally the last ahole said that they need to see the issue before he can escalate. I need to call back when it happens again. This is after I already called them about 5 times.
So, to sum it up. The companies that say that they are so concerned about the security of your account really do not give a crap.
It's time for me to move on and do what I came here for. That is sell baseball cards. I truly believe that what goes around comes around. These hackers will get it in the end.
Since each post should have a card and I am talking about hackers, I added this one.
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