The basis of my e-mails was to really drive home the point that the blatant mistake really made them look bad (especially with all of the negative attention they're getting with the trimming scandals), plus I employed the term "literally" over and over again to point out that the label was literally wrong. That it wasn't simply an opinion that the card didn't deserve a 'PD' qualifier, but that it was literally stained. Don't know if those tactics will work in your situation, but they were certainly helpful (I believe) with mine. Just stress how bad it makes them look, and that more and more people on the chat boards are really getting frustrated by the fact PSA doesn't seem to care about the ridiculous mistakes they seem to regularly make.
Good luck!!
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