[Fballguy]

Happened to me a couple months ago. Hacked my account and changed my password so I couldn't get in. Then every "help" or "contact us" link I tried on ebay kept prompting me for my password, rendering the site itself useless to me in this situation.

I was relieved to find a number for ebay via google until I called it and a recording directed me back to the website then hung up on me.

Eventually found another number with another recording and despite choosing the option for compromised account, still sat listening to elevator music for nearly 30 minutes. Eventually a human appeared on the line and helped me out....but not completely as it turns out.

They got me back into my account and helped me secure it with a new password. Advised me to change my passwords elsewhere as well just to be safe. Nothing had been purchased from my account and I didn't notice anything amiss. So I thought it was over.

At the time I had about 30 items listed for sale and luckily for the next few days nothing sold. Not sure how much time elapsed...maybe a week and I was reviewing my listings as I periodically do and I noticed something odd. On about a half dozen of the listings, the "pay to" Paypal address had been changed to the hacker's email address. Not sure if it being only a few was intentional so it was less likely to be detected or if I reacted to the hack quickly enough to prevent further damage. Glad I didn't have 3,000 listings to check. But it definitely left me with a "son of a bitch" attitude towards ebay, feeling like they didn't do much except get me back into my account...like a cop slim jimming your car door when you lock yourself out. Why can't they detect if changes have been made?

This left a very bad taste in my mouth and I don't sell on ebay anymore as I don't trust them with my social. They have to show they care about security much more than they did in this situation before I'll reconsider.