[kmac32]

I like graded prewar cards but an really disappointed in SGC and PSA. SGC is a shorter time but with my last submission, the costumer service was pathetic. They did not listen to their client who had reasonable answers and solutions and their excuse was this is how we do things. They wanted to upcharge on my silks without explaining their rationale at the tune of $20 per card. Definitely as not necessary in this case as the cards had their adbacks. What they said would be true if the cards did not have adbacks. Even told them that the end result would be my issues and not theirs but they wanted the money. After I told them no, just grade the 1 cards 1921 Koester Bread at the expedited rate and not grade the others. Return time was supposed to be maybe 2 weeks and I got the cards 5 weeks after submission. They couldn’t handle simple instructions that were thoroughly and clearly discussed. As a result, unless I have a card I really need in a SGC holder, I am done doing business with SGC.

As to PSA, 9 months on a submission is ridiculous. Sent 6 koester Bread cards in all hand cut. They clearly would come back as authentic only and I am fine with that. Their research department called them all 1922 W575-1. The Elmer Miller card was originally in their slab as a koester bread and the Jessie Burkett card to my knowledge exists only in Koester Bread, not W575-1. You would think researchers would know this. The only reason these cards were sent to PSA was the fact that SGC would not grade hand cut cards lableld as Koester or W575-1. Not a fan of ridiculous wait times.

Going to give CSG a try when they start grading in February. They actually have a person answering the phone and if they do not know the answer, they find out and call you back. Prices seem reasonable and their lead grader is very experienced.

I have maybe 300 graded cards which are SGC graded and was very loyal to SGC but time for a change. I do not spend tons of money on grading and do it mainly for display purposes. SGC probably won’t miss my business and I will miss their black inserts but the bad customer service is not worth it to me. My 2 cents worth.