Quote:
Originally Posted by Peter_Spaeth
If I sell you a card and it doesn't get there, I am going to refund you even if you technically bore the risk of loss under the UCC or whatever set of rules, because it's the right thing to do. Sometimes being ethical requires going beyond the law.
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Sure but when do you throw in the towel on it "not getting there"? That's not so cut and dry. I think it's important people try to see things from the perspective of the other side. A very simple task but by no means easy. The buyer assumes the card was stolen because he was told it was most likely stolen, so to him the situation is over and he's due a refund. Additionally he's probably anxious about having paid via f&f, and not getting a response from the seller only ratchets up that anxiety. The seller probably sees the USPS dealing with historic delays that they're just now beginning to unwind and assumes it could still be delivered. Both of these viewpoints are reasonable.
As others have stated, communication is key. If I were the seller in a situation like this is like to think I'd refund the buyer with the agreement that the payment will be re-sent if the item ever shows up.