Quote:
Originally Posted by rman444
My email conversation with them over the past few days:
Me: I tried having my password sent to me, but I did not receive an email to reset it.
Christie's: I am forwarding this to our online assistance team who can help you reset your password. We will get this sorted out ahead of tomorrow’s sale.
Christie's (at 5:57am yesterday morning): Dear Mr. Wong, I have issued a password reset link to your email address. Please note this link will be valid for one hour. Please let us know if we can be of further assistance.
Me: You sent a link that expires in 1 hour at 5:57am? Really?
Christie's (at 5:27am this morning - after the auction is over): Dear Mr. Wong, I have just sent along a new link. Please let me know if you should need any further assistance.
Me: Maybe my last email was not clear enough. Sending me a link to reset my password at 5:30am that expires in 1 hour does not help me. I am in California and am asleep during that time. If you want me to bid in your auctions, send me a link that either does not expire, or send it to me during the day when I am awake. Otherwise forget it. It shouldn't be this hard.
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Richard, sorry that happened to you (too). I failed to mention, the same thing happened to me, with the password reset link. Ridiculous.