[MVSNYC]

Well, Steve, you weren't wrong about them...

So, after my earlier praise of their customer service...they really dropped the ball yesterday. I was all set up for them to call me when certain lots came up, so I could bid with them over the phone, during the live auction...well, the phone calls never came. Kind of really unacceptable.

After the auction, I checked my email, and it appears (during the auction, not prior), they were requesting proof of funds/bank statement (which I've never been asked to provide anytime prior, with any auction house). I was never told earlier this week (when I was on the phone with them) that they needed that...Instead they send an email (not a call) during the auction? Anyway, I wasn't able to bid after all.

A fellow board member/friend (a big time collector) ran into a similar situation (maybe he'll post here with his story)...anyway, rather disappointing.