[kmac32]

Final solution for the issue at hand. Going to have them grade only my Chas O’Leary Koester bread card at the expedited level. It costs about $100 to do so but worth it to get it back into the display. Makes the current dollar amount paid basically a wash and they will return the rest of the cards ( 3 silks and a T210 Wahl card back to me. I refuse to pay the upcharge as I do not perceive the value in it as I have 2 silks that they did not put the mylar on and those cards are fine. I also understand what the mylar does but this was not explained to me and it was handled more as just give me your credit card.

A better explanation rather than it is what it is would have been appropriate as I am a logical person and do listen. Not exactly good customer service in my opinion. I had 2 solutions for them, grade the card without the mylar and what happens is mine to deal with ( which Would be fine for me) or grade only the Koester Bread card and send the rest of the cards back to me ungraded.

This is my last submission to SGC and I appreciate Tyler’s patience and help. SGC definitely dropped the ball on this one. Communication is everything and if losing a long standing customer over an upcharge is their choice, then that is their choice. As a business owner, I would never handle a client this way as you may have a short term profit but you lose over the long game. I may not spend a huge sum on submission but the bad will generated is not a smart move.

My 2 cents.

Kmac