I have a similar issue. To avoid any crowds due to the Covid-19 virus, I dropped off a package on Sunday evening 4/5. I placed it in the chute as I have done hundreds of times.
As of today, 4/13 the package has not arrived. The tracking still says Pre-Delivery.
I called Post Office and they said that they are not scanning in any of the packages that are dropped off at night. They also said that there were delays all over the place.
This has never happened to me in 15 years of shipping packages. I understand that thee are going to be delays due to what is going on and am just going to be a little more patient.
If you just mailed your package last week, I think it's way too soon to file any type of complaint. They will just tell you to give it some more time.
Don't expect your postman to ring your bell. They don't want to make any contact with anyone at this time.
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