Quote:
Originally Posted by Brian Van Horn
Gentlemen,
Just a couple of points here.
First, in all the time I have been selling I have used certified mail. I estimate that to be over 4,000 transactions. This is the second time a package has been lost. A success rate that equates to greater than 99.95%. I will continue to use certified mail as the process for delivering cards. If anyone would like insurance, I will be more than happy to comply and advise them of the additional cost.
Second, there was a previous case, not related to the two in which cards did not arrive, in which the cards arrived after 2 1/2 months. Just providing complete disclosure.
|
Brian, I see your point about packages sometimes taking that long to show up. We all know it happens but making the buyer wait that long isn't right. You probably should have refunded after 30 days and trust that the buyer would pay if the package eventually did show up.
As for insurance, it protects the seller not the buyer especially when Paypal is used. Add it to the cost for your own peace of mind.